Refund policy

Returns & Refunds

We want you to love what you ordered. If you're not satisfied, we accept returns within 30 days of delivery on eligible items.

How to start a return: Log into your account, go to your order history, and select the item you'd like to return. Follow the prompts to submit your return request — no need to contact us first.

Eligibility: Items must be unused, in original condition, and in original packaging. Final sale items are not eligible for return.

Supplier-fulfilled products (Shopify Collective): Some products in our store are fulfilled directly by our supplier partners (VYSN, Pingree Detroit, Modello Turbo). Returns for these items are routed back to the original supplier's warehouse. The same 30-day return window applies.

Refunds: Once your return is received and inspected, we'll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear.

Questions? Contact us at returns@detroitrodandcustom.com and we'll be happy to help.